Returns Policy

Return Policies

Not loving it? Returns are easy!

  • will gladly accept your order for return or exchange in its original condition within 90 days of when you received it. If you think you may need to return or exchange an item, please keep the invoice that came with your order. Easily fill out the back side of your invoice to be included in the package being sent back to us per these instructions. If you have lost your order invoice, you can download the reverse side of the
  • Please contact customer service immediately upon receiving your order if you believe the product(s) to be damaged or defective. We kindly ask you to hold on to all merchandise and original packaging until you speak with a customer service associate. will provide a replacement item or issue a refund as well as cover all shipping costs associated with any damaged product.
  • For hygienic and sanitary purposes, the following items are non-returnable under any circumstance:
    • Latex Masks
    • Hats
    • Wigs (if packaging has been opened)
    • Costume Props (if disassembled from packaging)
    • Socks (if removed from packaging or the plastic hang tag is broken)
    • Underwear

Costume return policy

  • All costumes postmarked for return within 3 days of receiving your order are eligible for a refund of the merchandise. If you missed the 3 day postmark date, fear not. will still accept your costume return for exchange of another size or a store credit, as long as it's returned in original condition .
  • Please note that costumes ordered between October 16th - October 31st may only be exchanged for the same costume in a different size. There will be no exceptions to this policy.
  • Returns will not be accepted for costumes that have been worn or are not in their original manufacturer's packaging. If the quality control department feels that a costume has been worn or if the packaging has been torn, the costume will be sent back to you and no refund will be issued.

  • Problem with your costume? Please call Customer Service at 1-866-807-8337 upon receiving your order. Be sure to save all merchandise and original packaging.